On-call service for emergencies
An on-call emergency service is provided in all our areas. Here you can find contact details to the on-call service in your area. When there is no immediate risk, you should wait and contact KI Housing during office hours.
Important!
The on-call emergency service must only be contacted for problems that risk to cause damage to property or person if they are not taken care of immediately, for example a power cut that affects the whole apartment or building, a water leak or a blocked sewage where there is a risk for flooding.
When there is no immediate danger, you should wait and contact us. Costs for consulting emergency service for non-urgent issues will be charged to the tenant.
More information about our maintenance service during office hours.
Below you will find the contact details to the emergency on-call service in your area (note that additional information may be posted in the entrance of the building).
Berzelius väg
For emergency maintenance matters: Call Akademiska Hus at 010-557 24 24.
If you lose your keys and need to get into your apartment after office hours: Call Akademiska Hus at 010-557 24 24.
Jägargatan
For emergency maintenance matters: Call “Locum” at 08-123 172 00.
If you lose your keys and need to get into your room after office hours: Call an emergency locksmith. KI Housing recommends the emergency locksmith “Nordic Safe”, open from 07.00 to 24.00 every day, telephone number 076-424 89 30. Mention that you are a student in order to get a student discount.
KI Residence Flemingsberg
For emergency maintenance matters: Call “Byggvesta/L&T fastighetsskötsel” at 08-6940790 (for English, select option 5 and then option 1)
For elevator problems during and after office hours: call "Hissen AB" at 08-618 48 48.
If you lose your keys and need to get into your room/apartment after office hours: Call “Byggvesta/L&T fastighetsskötsel” at 08-6940790 (for English, select option 5 and then option 1)
For disturbances after office hours: Call “Byggvesta/L&T fastighetsskötsel” at 08-6940790.
KI Residence Solna
For emergency maintenance matters: Call Akademiska Hus at 010-557 24 24.
In case of a false fire alarm: Call our RAs outside office hours at 070-207 23 74 and ask them to inspect, close and acknowledge the fire alarm.
For elevator problems after office hours: Call “Kone” at 0771-50 00 00.
If you lose your keys and need to get into your room/apartment after office hours: Call our Residence Assistants at 070-2072374.
Strix and Pax
For emergency maintenance matters: Call “Fastighetsjour” at 08-458 10 11
For elevator problems after office hours: Call “Fastighetsjour” at 08-458 10 11
If you lose your keys and need to get into your room/apartment after office hours:Call “Fastighetsjour” at 08-458 10 11
For disturbances after office hours: Call “Fastighetsjour” at 08-458 10 11
Lost keys/locksmith
If you lose your key tag/keys you should immediately inform KI Housing.
The lock(s) may need to be changed if keys are lost. The cost for the change of lock(s) and/or new keys varies between accommodation areas, from SEK 500 – SEK 5000.
If you have lost your keys and need to get into your apartment outside our office hours, we ask you to read the information below. Here you will find the contact details to the emergency on-call service in your area.
Any costs related to lost key tag/keys will be charged to the tenant. If possible, we recommend you to wait and notify KI Housing during office hours to minimize the costs.
National emergency services
SOS Alarm Emergency 112
In case of fire, or the need for ambulance or police, call 112.
More information about SOS Alarm.
Medical service advice
If you need medical advice, you can call “Sjukvårdsrådgivningen” at 1177 (around the clock).
They can give you advice on symptoms and diseases over phone. If you are in urgent need of medical help, you should call for an ambulance instead.
Police
For police matters that are not urgent, you can call the Police at 114 14. More information about the Swedish Police.
Emergency Social Services
The county of Stockholm provides an emergency Social Service that you can call if you are in need of emergency help with for example family and relations problems, violence in your home or addiction problems. Call “Stockholms Socialjour” at 08-508 400 00 (around the clock).
Student Wellbeing Centre at KI
The Student Wellbeing Centre at KI offers study-related health care and work as a complement to the regular health care services. The center is staffed with doctors, nurses and counsellors and provide support and advice regarding your mental and physical health during your studies. Contact details to the Student Wellbeing Centre at KI.