Key return information - Pax

Preparing for departure

Follow the cleaning checklist before your departure. 

Key return and time of departure

Please put your keys in an envelope marked with your name and room number and leave the envelope in your mailbox upon departure. Please do not place the padlock in the mailbox - remember to lock the mailbox after you have placed the envelope in the mailbox (KI Housing has a spare key to open the mailbox).

Departure on a weekday: Please leave the room and return the keys no later than 14.00 in the afternoon on the day of your departure (the last day of your contract).

Departure during weekends and holidays: Please leave the room and return the keys during the day of your departure.

Deposit return

Your deposit will not be returned automatically. You need to fill out the deposit reclaim form within two months after the day of your departure, otherwise the deposit will be withheld.

Follow the instructions in order to get your deposit back. When we have received the correct information, your deposit will be returned within one month. Please note that the deposit will only be refunded to you if the keys are returned on time and the departure inspection is approved.

How was your stay?

We hope that you had a great time in Stockholm and that you enjoyed being our tenant. KI Housing strives to make your stay as satisfying as possible so we kindly ask you to take a moment to complete our tenant satisfaction survey and let us know what you think about our accommodation.

Your comments and thoughts are important to us, and we appreciate you taking time to share them. In our efforts to provide good service, we take all of your comments into consideration.

The survey should take about ten minutes to complete.