IT in Biomedicum

On this page you can find information about the IT set up in Biomedicum.

From April 1, your local IT manager has merged with KI’s central IT support. For all IT related issues, please contact it-support@ki.se or 08-524 822 22.

IT costs in Biomedicum

Type of cost Amount What´s included
Running costs
IT Fee 9 900 SEK per year and person. The IT fee covers the basic IT infrastructure at KI. More details on ki.se/en/staff/it-fee.
Computer support 3 200 SEK per year and person.
  • Assistance when buying new equipment
  • Configure new computers with standard software to fit KI's environment
  • Guidance on IT issues
  • Correcting errors and malfunctions
  • Secure correct versions of software
  • Software installation on request 
Storage Up to 100 GB per person
free of charge. 
Volumes exceeding that will cost 1,2 SEK per GB and year.
Regardless tool for storage (e.g OwnCloud, fileserver) the service includes best practise storage including backup and restore.
Print 0,137 SEK per copy black and white and 0,467 SEK for colour, size A4. It is a lease and service agreement. The only additional cost is for paper. All other financial and service related costs are included. The equipment is multifunctional handling a variety of printing request in addition to copying and scanning.
Investments    
New computers Starting at about 7.500 SEK. Please see separate price list below. The standard offer is a variety from HP or Apple.The offer is designed to meet all kinds of requirements and budgets.

IT Support

Prior to the move, each department was supported by one or a few IT managers, working independently of each other, but in a close collaboration with the central IT Office. April 1 they have merged with the central IT Office's existing support team.

  • For any assistance with IT, please contact KI’s central IT support at 08 – 524 822 22 or it-support@ki.se, open Monday - Friday between 08:00 and 17:00.
  • From May 28, it is also possible to contact the IT support at Biomedicum’s reception desk on weekdays from 13:00 to 16:00.

Read more about how KI's central IT Support works.

What will the main differences be to today's IT support?

  • Access to the support will be guaranteed during office hours, 8:30 - 16:30 (phone open to 17:00)IT support team after the move to Biomedicum.
  • If needed, temporary arrangements can be made to make support available off office hours.
  • Today’s setup with one to two persons covering all skills and competences will be replaced with a large team of experts where the current local IT managers will be a vital component.
  • All support issues will be documented to be solved in order of importance.
  • The documentation will help us see patterns and trends and thereby enable us to solve the root cause instead of just fixing the symptom.

Computers

Your current computers

You can bring the computer you are currently using. To guarantee full functionality the IT Office needs to do some adjustments to your computer.

No existing software will be removed from the computers nor will any data stored on the hard drive be erased.

 The adjustments include:

  • We will join your computer to our central domain. This gives us an opportunity to serve all computers with needed updates remotely and simultaneously. This also means you will log on with your KI ID which gives you access to central systems without separate log on.
  • If needed we will change and/or update your virus protection so it’s in best possible shape. An updated virus protection, on each and every computer on our network, is another key component to protect us from the regular attacks we are under from the outside.
  • Install a Software Asset Management tool. This tool reports what software is running on which computer. It runs in the background and doesn’t require any skills or operations from the users. It enables us to verify that KI is compliant with our software licence agreements.
  • Install KI Cloud so we can start the process of automatically backup files you save on your hard drive. Today too many are saving very important data on their hard drive without a sufficient backup. A hard drive on a personal computer is not considered to be a safe storage.
  • The computer will be connected to the department’s file server where you save data which is to be shared with your research group or other organizational affiliation.
  • Your hard drive will be encrypted so if it gets lost no unauthorised person will get access to the content.

Once the adjustments have been carried out all users log on with their KI ID. This will reduce the number of logon needed to access other services such mail and intranet.

The operation will require access to each computer for about 30 minutes. IT staff will be present at the departments to carry out the work needed. 

After adjusting my computer, will you be able to look into my personal data?

The adjustments do not change the integrity part compared to the current situation. The only information we are gathering are of technical nature in general and what software being used in particular.

Computers in Biomedicum

The support fee for computers in Biomedicum will be 3,200 per year and person. Please look at the price list above for information on what is included in the price.

Is there a limited number of computers per person in Biomedicum?

No, but we encourage people to accept one computer per person. As we have understood that it’s not unusual to have another device for travelling and remote work we accept this “extra” computer without increasing the fee. The only limitations are that on computer number two you can only have software where KI has a campus agreement. And if you decide to buy a new one it has to be one of the standard models if you want to avoid any extra fee.

Can I keep on using my Time Machine?

Time Machine is designed to meet the requirements from a distributed individual management of a Mac-computer. As we are now moving towards a centralised management Time Machine is neither possible nor needed. All files needed to restore a computer will be safely stored and the IT support is responsibility to execute the restoration.

Private computers

“Private computers”, meaning computers that are funded by other means than KI’s, can be brought to Biomedicum. You will be referred to use the guest network and no support is given to this device.

You will not have to do any adjustments to your private computer, but you will not be able to receive any support for the device.

Students and guest computers

Students without a KI ID can log on to a KI computer with their student ID. The students will be able to reach internet but not the department’s fileserver. Systems offered by the library will be available.

Guests joining you for a limited time can use their own equipment. They can access the internet through the guest network.

If they need to use any KI system, print or have access to the department storage we are currently working on finding the best solution for KI.

Linux clients

If you chose to use Linux as your operating system on your personal computer you will be connected via the lab network. There are a few differences in functionality compared to the regular network for personal computers.

Read more about those differences at Laboratory IT.

Ordering new computers

Please order computers via the IT Office’s e-commerce system Wisum. Your order will automatically be sent to the approver (e.g. your manager) and handled by the IT Office.

Manuals

Please note that a stationary Mac (iMac) is also an option even though not currently listed amongst the other preferred computers in Wisum. This will be corrected in a near future.

The models and prices below are subject to change and will be available prior to the move.

Model Operating System Preliminary prices in SEK
HP ProBook430 G5 Windows 7.500
HP Elite x360 1030 G2 Windows 16.000
HP Elite X2 1012 G2 Windows 12.500
HP ZBook15 G4 Windows 22.500
HP ZBookStudio G4 Windows 15.000
HP EliteBook820 G3 Windows 12.500
HP EliteBook1040 G3 Windows 16.000
HP EliteOne 800 G2 (Stationary) Windows 9.000
MacBook Air 512 GB Mac OS 11.500
MacBook Pro 13 512 GB Mac OS 19.500
MacBook Pro 15 512 GB Mac OS 23.000
Apple iMac (Stationary)* Mac OS Depending on configuration

* Not yet part of the standard offer but can be ordered with longer delivery time. Prices are depending on configuration. More information can be found in “Wisum”.

Data storage

Safe storage is one of the top priorities going forward. Safe storage means that no unauthorised person can get access to data and that data can be recreated if lost due to technical malfunction or if deleted by accident.

There are three ways of storing.

KI Cloud (ownCloud)

A cloud based solution where the servers are hosted within and by KI. From KI Cloud you synchronise data between your hard drive, phone and tablet. It also enables you to share data with colleagues regardless if they are within KI or not.

Manual for getting started with KI Cloud

What can we store in KI Cloud?

KI Cloud is a secure storage where the servers are hosted within and by KI.  However, when it comes to sensitive data (such as personal data) we recommend the department file server as this requires VPN connection to be accessed. Read about what to store where.

File server

Each department will have their own server with a structure reflecting the organisation where the unit, group or team can store their common data. On this server there is also space available for each person to save data that is only a concern for one individual.

KI Box

Another cloud based solution similar to KI-Cloud when it comes to functionality. One important difference is that the data is not stored within KI premises.

Guidance and manuals for KI Box

Why can’t we bring our own data storage?

Today’s decentralised data storage where a single employee or a team is responsible for the storage, its maintenance and back up will be decommissioned. The equipment serving this purpose cannot be moved to Biomedicum.

The equipment currently used for this purpose do not meet KI’s very high standards for storing data. The importance of safeguarding our research can’t be emphasised enough. KI is under regular attacks from the outside and a safe storage is a key component in protecting our valuable assets.

Printing

Biomedicum hosts a specific number of central multi task (print, copy and scanning) units which will serve the offices and labs nearby. 

The cost will be 0,137 SEK per copy black and white and 0,467 SEK for colour, size A4.

Refilling of paper and toner is done by Facility Management. If the printers run out of paper, your print job will be deleted due to information security reasons. When the printer is restocked with paper, please place another print job.

Connect your card to the printer

You will have to connect your card to the printer the first time you print. When you have connected your card, you can use all printers in Biomedicum.

Guide for connecting your card and using the printer (pdf)

Will others be able to see my print outs?

Your prints are handled in a very safe and secure way. The only way to access them is to swipe your personal badge at the printer.

Network

When connecting to Wifi, please use KI Staff. KI-Guest is intended for guests only. Students with an unmanaged computer can use Eduroam.

If you need additional network cables in the labs please contact the IT support. Do not re-use old cables that you brought with you. In case you need additional network sockets, please contact it-support@ki.se, who will collect orders. Right now we are focusing on getting existing equipment up and running.

Laboratory IT

Computers that are not migrated, such as computers connected to laboratory instruments or Linux clients, will be connected via a different network than usual computers, the so called lab network. There are a few differences between the lab network and the usual network for personal computers.

Access to the internet

Computers connected to the lab network can access the internet. There are a few exceptions of computers with old operating systems due to safety reasons.

Printing

You can print from laboratory computers by using the EduPrint web portal. Read more about how to print from the web portal.

You can also print from Linux clients (connected to the lab network by default).

Guide for printing from Linux clients (pdf)

Storage

When you are connected to the internet, you can use KI Cloud and KI Box just as from a personal computer. Read more about data storage.

You can access your department’s file server via a for this purpose designated storage area.

Manual for how to save data from a lab computer (pdf)

I can’t access the network from my lab computer, even though it is connected via a network cable.

In order for your lab computer to work, we need to register the computer’s MAC address. Please send an e-mail to it-support@ki.se or call 08-524 822 22 and we will help you solve the problem.

If you have any further questions, please contact Jan Värmon.

Steering Committee

The formal decision how IT in Biomedicum should be organized was taken by the steering group for the Biomedicum IT Project. It includes representatives from the departments and the IT Office.

The design of the setup is very much based on the overall KI strategy for how IT should be managed and that is a decision made by the University Board some years back.

Member Department
Pontus Aspenström MTC
Åsa Garmager Neuro
Christer Höög CMB
Gustaf Risling IT Office
Per Uhlén MBB
Håkan Westerblad FyFa

Contact

If you have any questions, don’t hesitate to contact either the IT Manager at your department or Jan Värmon or Maria You, Project Managers from the IT Office.

Konsult

Jan Värmon

Organizational unit: Information Technology Office
E-mail: jan.varmon@ki.se

Project manager

Maria You

Phone: +46-(0)8-524 853 34
Organizational unit: Projects
E-mail: maria.you@ki.se

Links