Ticket Biz brand changes to BCD Travel and BCD Meetings & Events

Published 2017-12-05 14:11. Updated 2017-12-07 12:30Denna sida på svenska

From 171201, the Ticket Biz brand changes to BCD Travel and BCD Meetings & Events.

The brand BCD Travel and BCD Meetings & Events will be applied gradually. Travel information and booking of travel on the BCD Travels website is booked using the same login/password you are using today.

Contact details

Your team and phone number will remain the same but from the 1st of December the travel agency will change email addresses to: ki@bcdtravel.se and travelonline@bcdtravel.se. The travel agency, however, ensures that all incoming e-mails to Ticket Biz are handled and answered until December 31, 2017. Note that the travel agency will answer all emails with their new BCD email address.

Opening hours phone

Together with Ticket Biz, we have analyzed the times during the day when KI contacts he travel agency. It has been found that between 17:00 and 18:00 KI made 3 calls in two weeks to the travel agency. We have therefore taken the decision to change regular phone hours to 08:00 to 17:00. (calls after 17:00 are switched over to 24 hours service and charged after hours fee). This generates more efficient use of the staff as the travel agent will move the staff who manages phone and mail between 17:00 to 18:00 over to phone and mail between 08: 00-09: 00 instead.
The amendment will take place from December 4, 2017.

For questions please contact
Kjell-Ove.Lindgren@ki.se
Travel Manager

All other travel related information you can find here.