KI ELN access and support

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Note, to be able to log in to KI-ELN you must first have a user account.

If your computer is outside of KI's network you need to login to VPN before accessing KI-ELN (or downloading the program). Read more about VPN.

Web client compatible software

When using the web client, the following browser, operative systems and Microsoft Office packages are recommended.

Please remember to double check with the below recommendations before upgrading your computer.

Mac

  • Mac OS 10.10/10.11
  • Safari 9 and higher (9.X)
    Safari 10.1 activate the plugin with the following procedure:
    Clear all browsing history of Safari,
    Log-on the Notebook,
    ​Select "trust/approved" to message for run of the Notebook plugin.
  • Firefox 45-51 (52 does not work with the plugins)
  • Microsoft Excel and Word 2011/2016

PC

  • Windows 7, 8 and 10
  • Firefox (32bit) 38 or higher
  • Internet Explorer 11 or higher
  • Chrome (32bit) 49 or higher (IMPORTANT: updating Chrome will automatically give you 64bit if you are not careful and select the correct version rather than just click on the update button).
  • Microsoft Excel and Word 2010/2013/2016

Chemistry programs

  • ChemDraw 14 and 15
  • BIOVIA draw (contact the ELN-coordinator for access to the software)

Downloadable client

If you have a PC you can also download a KI-ELN client to your computer. This is done by clicking on the link below. If you are sitting outside of KI’s network you first need to log in via VPN. Unfortunately, the client cannot be downloaded on Mac.

Download the KI-ELN client

Remote desktop

If you cannot or do not want to install the downloadable client on your computer, you can access it via KI's appcenter. Find out how to do this in the user manual.

KI ELN Support

If you have any problems with KI-ELN, please contact your superuser for first line support.

After that, if additional thechnical help is needed, please contact ELN-support.

ELN support

elnsupport@ki.se

If you need help to optimize your use of the system you can contact the ELN coordinator.

ELN coordinator

elnkoordinator@ki.se

08-524 867 62 (Nina Gennebäck)

KI ELN Backup

KI-ELN is run by the central IT-department in accordance with KI requirements for IT-security, and regular backups, as often as once every hour, is set up for the KI-ELN server.

KI ELN System maintenance

In order to carry out maintenance of the server and other components, or when necessary to upgrade the system, a maintenance window has been scheduled for Thursdays between 19.00-22.00. Due to this KI-ELN might not always be available during the specified time. We apologize for any inconvenience and hope for your understanding, since the planned maintenance window is used in order to avoid unforeseen stops and other problems.

Before any major changes and upgrades, information will be sent out to all KI ELN users.