FAQ Coordinated IT Operations

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Frequently asked questions about the programme Coordinated IT Operations at KI.

1. Who ordered the Coordinated IT Operations programme?

University Director Per Bengtsson is the formal purchaser of the Coordinated IT Operations programme. The departments are the recipients, in that they receive delivery of the project.

2. When will the programme be concluded?

The pilot projects at LabMed and FyFa are concluded, and have provided valuable information and experience ahead of the main project, which is due to take a couple of years.

3. How are the technical investments needed for the programme being financed?

The pilot projects were financed through the Information Technology Office’s budget. The office will cover the costs of the technical investments and sell services to the departments. The services currently included in the IT bill will continue to be included in the bill.

4. Is the IT Office equipped for a programme of this size?

The IT Office is investing in the technical platform and infrastructure, recruiting new staff and training existing staff in order to meet the new demands. The project is also collaborating closely with the departments and their local IT managers in order to ensure that the services offered by the IT Office meet the departments’ needs.

5. How will the departmental IT managers be affected by the programme?

Local support will be needed. One of the intentions of the project is for the IT managers to be able to focus more on specific departmental IT issues rather than work with basic infrastructure, such as network and server operation.

6. Is there priority implementation amongst the departments?

Coordinated IT Operations is up and running at PHS, where the IT Office now has full responsibility for the entire service, including user support. A pre-study is underway on Campus Syd, including departments as well as the Framtidens Lab/Neo research centre, for the purposes of coordination. The project is called IT Service Syd. A similar approach will be used for the departments that are due to relocate to Biomedicum, where coordinated work is also underway with Comparative Medicine. All other departments will be scheduled in after the summer break 2017.

7. Will the IT Office take over all IT at the departments?

This is uncertain. The IT Office will initially offer primarily basic infrastructural services for things like server and storage management. Computers used for laboratory work, calculations and so forth will probably not be taken over by the office. If deemed necessary, other services such as backup management, can also be offered. Each departmental head and administrative manager is to decide, in consultation with the IT Office, the services to be delivered to their particular department. The initial responsibility of the office is to provide basic services, such as network, service operation, storage and so on.

It has been decided that the IT Office will take on full responsibility for networks and all investments in network hardware.

8. Other IT projects are underway at the departments. How do they relate to Coordinated IT Operations?

Most of these projects, such as the work being done with Agresso, purchasing systems and Ladok3, are taking place completely outside the programme. The role of the IT Office is not to run these projects, but to play a technical part in them. Other projects, including testing different solutions for file-sharing within research groups, standard workplaces and so on, are run by the IT Office, but not explicitly within the Coordinated IT Operations programme. When these solutions are packaged as services, they can form part of the sub-projects’ deliveries.

Sometimes a special IT solution is proposed for evaluation, and this is being done initially in pilot form either in the departments at which Coordinated IT Operations is already implemented or at another department.

Contact

If you have further questions about the Coordinated IT Operations programme, please contact Head of IT Projects Gustaf Risling.

Head of unit

Gustaf Risling

Phone: +46-(0)8-524 860 95
Organizational unit: Projects
E-mail: gustaf.risling@ki.se