FAQ Coordinated IT Operations

Denna sida på svenska

Frequently asked questions about the programme Coordinated IT Operations at KI.

1. Who ordered the Coordinated IT Operations programme?

University Director Per Bengtsson is the formal purchaser of the Coordinated IT Operations programme. The departments are the recipients, as they receive the delivery of the project.

2. When will the project be completed?

The project will stretch over five years. The deliveries to Campus Flemingsberg are near completion and the effort for the departments moving into Biomedicum will intensify in the autumn of 2017, with the objective to be completed before moving in. A large number of KI-employees will move into U2 (Bioclinicum), which is part of Karolinska University Hospital, and everything should be in place before moving in. Departments that are not affected by the large moves in Flemingsberg and Solna will join the Coordinated IT project thereafter.

3. How is the technical equipment needed for the project being financed?

The pilot projects were financed through the Information Technology Office’s budget. The IT office will cover the costs of the technical investments and sell services to the departments. The services currently included in the IT bill will continue to be included in the bill.

4. Is the IT Office equipped for a project of this size?

The IT Office is investing in the technical platform and infrastructure, recruiting new staff and training existing staff in order to meet the new demands. The project is also collaborating closely with the departments and their local IT managers in order to ensure that the services offered by the IT Office meet the departments’ needs. To manage work within the County Council's premises and supply of KI-services via the County Council's physical network, there are collaboration forums at different levels.

5. How will the departmental IT managers be affected by the project?

There will still be a need for local support.One of the project's intentions is that these employees should be able to focus more on departmental IT issues rather than working with basic infrastructure network and server operations. IT managers in Flemingsberg have been transferred to the IT Office and have their principal place of work in Flemingsberg. There will be a similar set up for the IT managers working at the departments moving into Biomedicum.

6. In which order will the departments be transferred?

Coordinated IT Operations is up and running at PHS and SÖS, where the IT Office now has full responsibility for the entire service, including user support. Work is in process at Campus Flemingsberg, including departments as well as the Framtidens Lab and Neo. The project is called IT Service Syd. A similar approach will be used for the departments that are due to relocate to Biomedicum. Work is already initiated with Comparative Medicine. For other departments the work will start after during the autumn 2017.

7. Will the IT Office take over all IT at the departments?

This is uncertain. The IT Office will initially offer primarily basic infrastructural services for things like server and storage management. Computers used for laboratory work, calculations and so forth will probably not be taken over by the office. The IT Office will however provide spaces, called co-location, where the departments themselves take care of their servers which are not added to the central virtual environment. If deemed necessary, other services such as backup management, can also be offered. Each departmental head and administrative manager has to decide, in consultation with the IT Office, the services to be delivered to their particular department. The initial responsibility of the office is to provide basic services, such as network, service operation, storage, and so on.

It has been decided that the IT Office will take on full responsibility for networks and all investments in network hardware.

8. Other IT projects are underway at the departments. How do they relate to Coordinated IT Operations?

Most of these projects, such as the work being done with UBW, purchasing systems and Ladok3, are taking place completely outside of the project. The role of the IT Office is not to run these projects, but to play a technical part in them. Other projects, including testing different solutions for file-sharing within research groups, standard workplaces and so on, are run by the IT Office, but not explicitly within the Coordinated IT Operations project. When these solutions are packaged as services, they can form part of the sub-projects’ deliveries. The IT Office is also in dialogue with the Dean for infrastructure to catch up on needs that includes IT solutions.

Sometimes a special IT solution is proposed for evaluation, and this is being done initially in pilot form either in the departments at which Coordinated IT Operations is already implemented or at another department.

Contact

If you have further questions about the Coordinated IT Operations programme, please contact Head of IT Projects Gustaf Risling.

Head of office

Gustaf Risling

Phone: +46-(0)8-524 860 95
Organizational unit: Information Technology Office
E-mail: gustaf.risling@ki.se