E-mail

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Below you will find useful tips and information regarding e-mail.

Webmail or e-mail via the web

You can read and send e-mails via the web with the Outlook Web App (OWA).

Log in

Go to https://email.ki.se and log in with your KI Login (same information as for your e-mail account). You have to choose between logging in on a private or shared/public computer.

The difference between logging in on a private or shared/public computer

When you log in on a shared/public computer, you will not be able to download and save e-mail attachments on your computer. Please note that you will also be automatically logged out quicker - after ten minutes on a "shared/public computer" and after 4 hours on a "private computer".

Get started with OWA webmail (pdf)

E-mail on your mobile

The easiest way to receive e-mail on your mobile is to use the mobile's native e-mail app. You can find guides for setting up your account below.

Quick reference guides and manuals

Microsoft Outlook app

Due to IT security reasons you can't use the Microsoft Outlook app to receive e-mail on your mobile. 

The app stores your credentials (username and password) in Microsoft servers placed in Amazon's cloud. All information in your e-mail account is sent through Microsoft's servers in the Amazon cloud, which are outside the EU. This means that the information is processed by third parties beyond our control, and as a Swedish government this is not acceptable.

In case you are using the Microsoft Outlook app, we urge you to uninstall the it and change your KI-ID password via https://account.ki.se/?lang=en or by contacting your KIMKAT administrator.

Password managementE-mail icon

Change or ask for a new password via account.ki.se/. Remember to follow KI's password regulations.

Protect your user information

KI never asks for personal information via e-mail. Never reply to e-mails where your personal information is requested. More about false e-mails (phishing) below.

About false e-mails (phishing)

False e-mails which ask users to disclose personal information (such as login information for e-mail accounts) are frequently sent to KI users. The phenomenon is called phishing. Phishing means that an impostor (sender) tries to trick receivers into disclosing sensitive information by sending fake e-mails with various requests.

KI never asks for sensitive information via e-mail. Even if the return address might look legitimate, one should never reply to e-mails with dubious content that asks you to submit personal information. If the e-mail appears to come from an address that you trust, you should contact the sender by telephone or other means to make sure that the sender is indeed legitimate.

Protect your user information

  • If you get an e-mail that you suspect is phishing, you should never reply to it. You should never, under any circumstances, disclose sensitive information such as login information and other personal information via e-mail. KI never asks for such information via e-mail.
  • Phishing messages are often written in bad Swedish or English. Misspellings, mixed words in Swedish and English and weird sentence structures are clear warning signs.
  • In order to avoid giving a successful phishing message access to more of your personal information, you should not have the same username and password for many different web services.
  • If you get a lot of strange e-mails in your inbox, you should take a look at your e-mail settings. Look for possible forwarding to unknown addresses or message texts.
  • On websites where you submit any personal information, such as login to the e-mail account, you should always ensure that there is a secure connection. It should have "https" at the top of the browser window, and there should be a symbol in your browser. You can also examine the source of the certificate, if it comes from KI or if the certificate owner is www.ki.se.

E-mail signature

See guidelines for the design of an e-mail signature at Karolinska Institutet.

FAQ on e-mail

See Frequently Asked Questions & answers on e-mail.

Rules and guidelines on the use of e-mail

The rules and guidelines on the use of e-mail relate to e-mail and the appurtenant services at Karolinska Institutet and must be observed by all employees, students and affiliates.

Contact KIMKAT administrators

If you have problems with your e-mail account, please contact your local KIMKAT administrator. See contact information for KIMKAT administrators at all Departments at KI.

E-mail antispam system

Useful tips regarding Karolinska Institutet's e-mail antispam system.

Forms and Manuals

We have assembled a number of helpful and useful Forms and Manuals related to e-mail to assist you in your everyday work.