Director of Research, Professor of Health Innovation Implementation and Evaluation.
Evaluation, quality and safety improvement, implemention science, health management policy and reforms, clinical coordination and integration of services.
My work is based on the belief that organisation and management can bring out the best and worst in people, and that the right organisation design is critical for effective healthcare. A theme underlying his work is how practical research can contribute both to better care for patients and to "healthy work organization".
I have pioneered action evaluation methods for giving rapid feedback for service providers and policy-makers to improve their services, and for assessing the role of context on implementation. My current research examines implementation of management and organisation improvements, and clinical care coordination for safety and lower costs. My research publications on leading value improvement explore the costs and savings of quality improvements.
Academic honors, awards and prizes
Translations of some of my 300 scientific papers and books have been made into eight languages. Six books have won publications awards, including twice winner of the European Health Management Association Award and the Baxter health publication of the year prize for "Action Evaluation" (2002) and "Health Service Quality" (1992).
Board member of the Joint Commission International and of the UK NHS SDO health service research funding agency.